Terms & Conditions
This section deals with conditions relating to the sale of products by Beads and Gems to you.
Our contract - When you place an order to purchase a product from beads and gems, we will send you an e-mail confirming receipt of your order containing the details of your order
An additional email will be sent as confirmation to you that we’ve dispatched that product to you.
Length - All lengths and measurements are estimated approximations only may vary slightly.
E-mail communications - When you visit beads and gems or send emails to us. I will communicate with you via email. For these purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you via email
Losses - beads and gems will only be responsible for any losses you suffer as a result of us breaching our conditions.
Events beyond our reasonable control I will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.
Faulty items If your jewellery is faulty on receipt of delivery or within 14 days, I will offer a choice of a refund, replacement (provided the equivalent stones are still available) or repair unless I, at my sole discretion, providing the damaged has not arisen through misuse of the product.
I can only accept return of item damaged in transit. You will need to fill in the returns form found on the website and follow the instructions. I am are not liable for returned jewellery which is lost in transit, so it is important that you use an insured delivery method, such as Royal Mail Special Delivery.
PLEASE NOTE pieces containing genuine gemstones. will have some slight variations in the tone, colour saturation and shape of each stone this is due to Mother Nature. I believe this enhances the beauty and character of each individual piece, allowing the unique variations within my jewellery designs.
Jewellery Care Silver and gold plated jewellery will tarnish with time and wear. It is good to polish it frequently with a soft dry cloth to avoid tarnish.
I recommend you protect your jewellery by keeping it in the box in a cool dry place away from direct sunlight Keep pieces separate to avoid scratching.
To remove day to day dirt from gemstones use warm water, washing up liquid and a soft small brush, taking care not to scratch the metal and rinse thoroughly.
Always take care to avoid contact with perfume, chemicals, deodorant etc.
Ensure that you remove jewellery when showering, swimming or when undertaking manual or domestic work.
Most importantly enjoy wearing your jewellery, don’t just keep it in a box for best (-: